Terms of Usage & FAQ

This document consolidates the Terms of Usage and Frequently Asked Questions for the OneGo platform.

1. What is OneGo?

OneGo is an internal platform created by the People Analytics department operating under People & Culture. The platform allows employees to coordinate voluntary ride-sharing with colleagues commuting to similar locations.

OneGo is:

  • A coordination tool
  • A voluntary employee initiative

OneGo is not:

  • A transport service
  • A guaranteed ride provider

There are two key personas on the platform:

  • DRIVER – the employee offering the ride
  • RIDER – the passenger joining the ride

2. Who Can Use OneGo?

  • All D3 employees with a valid Chalhoub domain can access the platform.
  • All users can access the platform via the Group's multi-factor authenticator.

3. How Does OneGo Work?

3.1 Driver Ride Creation

A driver may post a ride including route, time, available seats, and passenger gender preference.

  • Drivers may schedule multiple future-dated rides.
  • Drivers must select one of two trip orientations: Going to Office or Leaving Office.
  • Based on the selection, either the pickup or drop-off location will auto-fill.
  • Drivers cannot schedule more than one 'Going to Office' ride or one 'Leaving Office' ride per day.
  • Trips must always be future dated.
  • Maximum available seats per ride is 4.

3.2 Rider Sign-Up

  • Riders cannot sign up for more than one 'Going to Office' ride and one 'Leaving Office' ride per day.

3.3 Pre-Ride Modifications

  • Drivers may cancel rides before the scheduled pickup time.
  • Drivers may modify pickup time and pickup location.
  • Drivers cannot modify the number of available seats — the ride must be cancelled and recreated.
  • Drivers cannot modify the trip orientation — the ride must be cancelled and recreated.
  • Rides with zero sign-ups will automatically cancel at the scheduled pickup time.

3.4 Post-Ride Confirmation

  • Fifteen minutes after the scheduled pickup time, both DRIVER and RIDER must confirm whether the ride took place.
  • Unconfirmed rides will appear under 'Unconfirmed Rides' on the homepage.
  • If the DRIVER marks the ride as unconfirmed, RIDER confirmations will be disabled and the ride will be voided.
  • If the DRIVER confirms the ride, at least one RIDER confirmation is required for the ride to be marked complete.

4. Rewards & Points

  • Points are credited to the DRIVER once the trip is confirmed by both the DRIVER and at least one RIDER.
  • Additional points may be awarded for each additional confirmed RIDER.
  • RIDERs receive points for confirming completed rides.
  • Points expire within 12 months from the date earned.
  • Points are non-transferable and hold no monetary value.
  • Points do not represent wages, compensation, or financial entitlement.

5. User Ratings & Feedback

  • During ride confirmation, RIDERs may rate their experience on a 1 to 5-star scale.
  • RIDERs may additionally indicate whether the DRIVER did not show up or was more than 15 minutes late.

6. Access Suspension

Platform administrators may suspend or restrict DRIVER access in cases of repeated misconduct, including:

  • More than 3 no-shows
  • More than 5 excessive delay incidents

7. No Employment Relationship Impact

Use of OneGo does not form part of any employee's job responsibilities. Participation does not impact:

  • Performance evaluations
  • Compensation
  • Employment terms

8. No Financial Transactions

No exchange of money is permitted between users of the platform. Any form of payment, cost-sharing, or financial arrangement between employees is strictly prohibited through OneGo.

The Company does not process, facilitate, or monitor payments.

9. Independent Arrangement Between Users

All ride-sharing arrangements are strictly between participating employees. The Group:

  • Does not assign drivers or riders
  • Does not guarantee ride availability
  • Does not supervise or manage journeys

10. No Liability of the Company

To the maximum extent permitted under UAE law, the Group shall not be liable for:

  • Accidents, injuries, or damages
  • Delays, cancellations, or missed rides
  • Conduct of any participant

Employees participate entirely at their own risk.

11. Driver Responsibilities

Employees acting as drivers confirm that they:

  • Hold a valid UAE driving license
  • Operate a registered and roadworthy vehicle
  • Maintain insurance coverage as required by UAE law
  • Comply with UAE traffic laws and safety regulations

12. Rider Responsibilities

Employees acting as riders agree to:

  • Respect driver schedules and ride conditions
  • Follow all applicable safety guidelines
  • Conduct themselves respectfully and professionally

13. Insurance Coverage

The Company does not provide insurance coverage related to rides arranged through OneGo. Any applicable insurance remains solely the responsibility of the vehicle owner or driver.

14. Code of Conduct

All users must:

  • Behave respectfully and professionally
  • Avoid misconduct, harassment, or unsafe behavior
  • Use the platform in good faith

The Group reserves the right to restrict or remove platform access in case of misuse.

15. Data Privacy

Basic user data including name, location, and platform usage may be processed to operate the platform. All data will be handled in accordance with Group data protection policies.

16. Platform Availability

The platform is provided on an 'as is' basis. The Group does not guarantee:

  • Continuous availability
  • Error-free operation

17. Modification & Termination

The Group reserves the right to:

  • Modify or discontinue OneGo at any time
  • Update these Terms of Usage as needed